Aussies across the country faced frustration on Monday. Over 1,000 reports of myGov outages were seen on DownDetector. This made services like Centrelink, Medicare, and Child Support unavailable.
The outage mainly affected login attempts. It hit 35% of app and website users, according to reports.
The myGov app login page showed an alert. It acknowledged the issues and said Services Australia was working to fix them.
Major Highlights
- Widespread outage of the myGov app and website reported by over 1,000 users on DownDetector
- Majority of issues related to login problems, affecting 35% of app and website users
- Services Australia investigating the cause of the myGov service interruption
- Centrelink, Medicare, and Child Support online accounts impacted by the outage
- myGov app displaying alerts about the intermittent technical issues
MyGov Down: Widespread Technical Issues Affecting Government Services
Hundreds of Aussies faced problems accessing important government services like Centrelink and Medicare. The mygov app and website failed, causing issues. Users trying to check their Centrelink accounts got a message saying the service was down. Others trying to use Medicare got a “critical system error” message.
The mygov website also showed an “access denied” error to many. This stopped people from using their government benefits and services. Services Australia is looking into the mygov outage and will update users on their Facebook page.
Impact on Centrelink and Medicare Access
The technical problems have caused big disruptions. They stopped Aussies from getting to vital Centrelink and Medicare services. This is worrying for those who need these services for financial and healthcare support.
Current System Error Messages and Access Problems
- Centrelink account access: “Service is not currently available for view”
- Medicare account access via app: “Critical system error” message
- mygov website: “Access denied” error for many users
Services Australia Investigation Status
Services Australia is working on the mygov technical issues. They are trying to find out why the outage happened. They will keep users updated on their Facebook page.
| Impacted Services | Reported Issues | Impact on Users |
|---|---|---|
| Centrelink | “Service is not currently available for view” | Denied access to essential financial support |
| Medicare | “Critical system error” message on app | Inability to access healthcare services |
| mygov website | “Access denied” error | Widespread disruption to government service access |
“The outage has caused concern among users who rely on these services for essential support.”
Common Troubleshooting Steps for MyGov App Issues
If you’re having trouble with the MyGov app, there are steps you can take. First, try closing and then reopening the app. This can fix small problems. If that doesn’t work, try restarting your device.
Another issue is outdated software. Check for updates in the App Store or Google Play. Install them if you find any. Or, try deleting and downloading the MyGov app again.
Forgot your MyGov app PIN? You can reset it by signing in to your MyGov account. Then, verify your identity with myID Digital ID or passkey. After that, reset the PIN right in the app.
Stuck with MyGov app problems? Call the MyGov helpdesk at 132 307, option 1. They’re ready to help during certain hours. They can guide you through troubleshooting or suggest other ways to access MyGov.
Keeping your device and app software up to date helps avoid MyGov app issues. By trying these steps, you can fix mygov site down, accessing mygov, or mygov login problems.
“The MyGov app is an essential tool for accessing government services, and we’re committed to ensuring it works smoothly for all Aussies,” said a spokesperson from the Department of Human Services.
Accessing Alternative Service Channels During Outages
When the mygov website or app is down, Aussies have other ways to get government services. For urgent needs, it’s wise to call the service provider directly.
The mygov helpdesk is ready to help at 132 307 (option 1). International callers can call +61 1300 169 468. You can also follow mygov on Twitter and YouTube for updates and tips.
If you have a specific issue, contact the relevant government department. This includes the Australian Taxation Office, Centrelink, and Medicare. You can find their contact details on their websites or through the mygov portal when it’s working.
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